Product return rules
You can return the product to the store (or exchange it for another) within 14 days from the day of purchase.

This rule applies to goods that preserve their commercial appearance (especially seals, labels), so that they are not damaged or folded into packaging.

To turn or exchange an item, you need to be mindful of your turn:

- the goods do not have any restrictions in Perelika, which do not facilitate exchange and return (Resolution to the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172, regarding the transfer of goods of proper quality, which does not allow exchange (return), as well as food products, medicines and supplies, sanitary items.)

- the goods have not been tampered with and have been preserved in the same way as they were bathed

- less than fourteen days have passed since the goods were received

- є cash/sales receipt or invoice (not obligatory, purchase is possible with a phone number)

The right to exchange and return goods to a reliable source has been transferred to Art. 9 of the Law of Ukraine “On the protection of the rights of property owners.”

How can I return an item if the receipt has not been saved?

If you don’t take receipts or you haven’t received a receipt for your remaining purchase, you can still return the goods to the store.

For this purpose, write to the store a request to make a copy of the sales receipt or delivery note, the store needs to save documents with data on the sale of goods 3 days.

Law on the return of goods.

The return of goods in Ukraine is regulated by the law “On the Protection of the Rights of Owners”.

Article 9 “Rights of a partner in the case of the addition of goods to goods” to talk about those that:

1. The consumer has the right to exchange a non-food product of reliable quality for a similar one from the seller, in any case, if the product is not satisfied with its shape, dimensions, style, color, size or for other reasons it cannot be purchased Vikoristany for recognition.

The buyer has the right to exchange the goods in good condition for a period of fourteen days, excluding the day of purchase, as there are no notices from the seller.

The exchange of goods must be carried out with due care, as long as the wine has not been tampered with and the appearance of the goods has been preserved, as well as the seals, labels, as well as a separate document, in connection with the sale of the goods, or creations on the display of the software recorder of diversified operations (display of the device on which the software registrator of diversified operations is installed) QR code, which allows you to quickly read it Identification with the structured document behind the data structure, which in Please contact us, or send an electronic document to your partner's subscriber number and email address.

The transfer of goods that do not require exchange (return) from the items designated in this statute is approved by the Cabinet of Ministers of Ukraine.

2. If, at the time of exchange, similar goods are not available for sale, the buyer has the right to either add other goods from the obvious assortment with similar over-inflated prices, or cancel the agreement and get the money back from size of the returned product, or exchange the product for a similar one if the first relevant product is on sale. The seller is required to inform you on the day of receipt of the goods in sales about the supplier who is involved in the exchange of the goods.

3. When a purchase and sale agreement is concluded, it is important to ensure that the goods are available at the time of purchase. The money paid for the goods is returned on the day of termination of the contract, and in case of impossibility, the money is returned on the day of termination of the contract - on other lines at the discretion of the parties, or not later than within seven days.

What to do if the product is simply not suitable for color or size?

Pursuant to the Law on the Protection of the Rights of Residents, you can exchange a non-food product of reliable quality for a similar one within 14 days, if this product is not suitable for you due to its shape, dimensions, style, size or direction color.

If there is no similar product you need in the store, you can get it now:

- add on the amount spent to other goods stores

- turn your pennies for goods

- ask the seller to inform you if a product appears that you are looking for in color or size

You choose the option. Please remember that it is not your fault to profit from goods that are not suitable for you.

Procedure for returning goods:

You send the goods to the store, if you come to the seller to send you a similar/different product for replacement or return the money.

Increase your respect! The buyer pays for the delivery of the goods or the exchange of goods, so be careful when choosing and carefully read the details in the manager to minimize the possibility of exchange or return.

Return goods that have already been purchased will not be released, except for defects or defects.

How can I return an item if more than two years have passed since the day of purchase?

Products that are dry can be turned using two pulls. If the product is defective, it can be returned for sale under warranty